Call Center Intake Specialist SWHR CIN
The ideal candidate will possess the following qualifications:
Education
High School Diploma or Equivalent Required
Experience
2 years Full-time Medical Referrals and Preauthorization Experience in a
Healthcare Setting Required
2 years Call Center Customer Service Experience Required
Skills
High level experience in data entry with accuracy
Ability to provide “customer service focus”
Work requires ability to communicate effectively with various levels of internal and external contacts
Work requires ability to work with confidential information on daily basis
Interpersonal and teamwork skills to contribute to objectives of organization
Adaptability/flexibility to react positively to changes in work environment
Initiative to improve productivity and quality of work
Knowledge of specific regulatory, Managed Care requirements
Must be proficient in various word processing, spreadsheet, graphics, and database programs including Microsoft Word, Excel, Access, PowerPoint, Outlook, etc.
Working knowledge and ability to apply professional standards of practice in work environment
Supervision
Individual Contributor
ADA Requirements
Working Indoors 67% or more
Physical Demands
Sedentary