Customer Experience Specialist I – PRN - Care N’ Care Health Plan - PRN - Southwestern Health Resources

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Support Services
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24009473 Requisition #
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509 Total Views
Thanks for your interest in the Customer Experience Specialist I – PRN - Care N’ Care Health Plan - PRN - Southwestern Health Resources position. Unfortunately this position has been closed but you can search our 3 open jobs by clicking here.
Education
H.S. Diploma or Equivalent Req
Bachelor's Degree Pref

Experience
2 Years Customer Service, sales or account management experience in Medicare, Medicare Advantage, or other applicable health plan experience and be comfortable familiar with PPO's and HMO's, Employer Group and potentially Commercial insurance. Pref and
2 Years Multi-functional high volume customer interaction handling experience Pref

Skills
Must be a fast learner and ability to multitask between multiple systems to complete required 90 day training program.
Thorough knowledge of CMS guidelines processes and systems
Excellent problem solving and organizational skills as well as strong interpersonal communication skills
Must possess strong oral and written communication skills, both in person and telephonically.
Must possess planning and problem-solving sills, and be skilled in diplomacy regarding de-escalation and call control.
Ability to work on special projects independently or as a team
Excellent knowledge of Microsoft Office suite of products

Supervision
Individual Contributor

ADA Requirements
Extreme Heat 1-33%
Extreme Cold 1-33%
Extreme Swings in Temperature 1-33%
Extreme Noise 1-33%
Working Outdoors 1-33%
Working Indoors 67% or more
Mechanical Hazards 1-33%
Electrical Hazards 1-33%
Explosive Hazards 1-33%
Fume/Odor Hazards 1-33%
Dust/Mites Hazards 1-33%
Chemical Hazards 1-33%
Toxic Waste Hazards 1-33%
Radiation Hazards 1-33%
Wet Hazards 1-33%
Heights 1-33%
Other Conditions 1-33%

Physical Demands
Sedentary

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