Customer Experience Specialist I (REMOTE) SWHR CNC
Thanks for your interest in the Customer Experience Specialist I (REMOTE) SWHR CNC position.
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Physical Demands
Sedentary
The ideal candidate will possess the following qualifications:
Education
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High School Diploma or equivalent Required
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Bachelor's Degree Preferred
Experience
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2 Years Customer Service, Sales or Account Management experience in Medicare, Medicare Advantage, or other applicable Health Plan experience and be comfortable and familiar with PPO's and HMO's, Employer Group, and potentially Commercial insurance Preferred
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2 Years Multi-functional High-Volume Customer Interaction handling experience Preferred
Travel
Local travel to attend on-site meetings or as requested to the SWHR Corporate Headquarters located at 1603 LBJ Freeway, Farmers Branch, Texas 75234
Skills
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Must be a fast learner and ability to multitask between multiple systems to complete required 90-day training program.
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Thorough knowledge of CMS guidelines processes and systems
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Excellent problem solving and organizational skills as well as strong interpersonal communication skills
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Must possess strong oral and written communication skills, both in person and telephonically.
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Must possess planning and problem-solving skills, and skilled in diplomacy regarding de-escalation and call control.
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Ability to work on special projects independently or as a team
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Excellent knowledge of Microsoft Office suite of products
Supervision
Individual Contributor
ADA Requirements
Working Indoors 67% or more
Individual Contributor
ADA Requirements
Working Indoors 67% or more
Physical Demands
Sedentary