Patient Navigator – REMOTE / Work From Home – Referral Management SWHR CIN
Thanks for your interest in the Patient Navigator – REMOTE / Work From Home – Referral Management SWHR CIN position.
Unfortunately this position has been closed but you can search our 4 open jobs by clicking here.
Qualifications
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High school diploma or equivalent (required)
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6 months Healthcare Scheduling or Health Care Office Experience (required)
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Referral Processing or Scheduling Experience (preferred)
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Demonstrated knowledge of Intermediate Computer Skills (preferred)
Position Responsibilities SWHR Patient Navigator is a critical role in ensuring that individuals in our community are provided with every opportunity to have all the necessary care required for themselves and their family. These individuals make a difference by guiding patients through the complex medical system by processing and completing referrals as directed by Primary Care Providers, following Patient Navigation protocols and expectations, utilizing exceptional customer service skills to communicate with patient, referring and service providers, and clinic staff to complete referrals accurately and expediently to minimize errors and reduce delays in care. Document referral information in tracking program to be consistent with documentation in the EMR and communicates appropriately with all stakeholders. Messages primary care providers or designated clinic staff any and all patient care related concerns or relevant information, redirecting clinical conversations to clinical personnel, utilizing Patient Navigation team for assistance to complete referrals by utilizing appropriate communication forms and templates. Submits documentation to obtain insurance referral authorizations and pre-certification for ancillary services, diagnostic testing and imaging and coordinates pre-admission testing requirements with clinic personnel and patient. May educate patient on expectations and follows up on set tasks and pending or incomplete referrals.
In addition to the required qualifications, a successful Patient Navigator will:
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Have exceptional customer service skills
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demonstrate strong organizational skills, ability to prioritize
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follow protocols and standards
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be accurate, efficient and dependable
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have strong verbal and written communications with all levels of people; bi-lingual a plus
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demonstrate good judgment
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consults with others and shares knowledge
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have computer skills using Microsoft Excel, Word, and Outlook
Why Southwestern Health Resources
As a Southwestern Health Resources you’ll enjoy: comprehensive benefits, including a 401(k) with match; paid time off; competitive health insurance choices; healthcare and dependent care spending account options; wellness programs to keep you and your family healthy; tuition reimbursement; a student loan repayment program; and more.
As a Southwestern Health Resources you’ll enjoy: comprehensive benefits, including a 401(k) with match; paid time off; competitive health insurance choices; healthcare and dependent care spending account options; wellness programs to keep you and your family healthy; tuition reimbursement; a student loan repayment program; and more.
Moving healthcare forward
At the heart of SWHR are people who help people. We care about those we serve and each other. To be the national leader in providing population-based healthcare, our more than 850 employees use their knowledge, data insights and clinical experience to deliver care to the right patient, at the right time and in the right setting. By connecting physicians to patients and clinical insights to better outcomes, SWHR lowers costs, optimizes value, and builds a better healthcare system for all.
At the heart of SWHR are people who help people. We care about those we serve and each other. To be the national leader in providing population-based healthcare, our more than 850 employees use their knowledge, data insights and clinical experience to deliver care to the right patient, at the right time and in the right setting. By connecting physicians to patients and clinical insights to better outcomes, SWHR lowers costs, optimizes value, and builds a better healthcare system for all.
We invite you to learn more about us at www.southwesternhealth.org.
Let’s move healthcare forward – together.
Highlights:
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Combining the strengths of UT Southwestern Medical Center, Texas Health Resources and more than 2,500 community physicians, we offer the largest provider network in North Texas. SWHR covers approximately 700,000 patient members across 16 counties in North Texas.
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SWHR is the parent organization of Care N’ Care Insurance Co., a leading regional Medicare Advantage health plan organization that serves approximately 17,000 patients in North Texas.
Additional perks of being a SWHR Patient Navigator
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Gain a sense of accomplishment by contributing in a teamwork environment
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Positively impact patients’ quality of life
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Receive excellent mentorship, comprehensive training and dedicated clinical leadership resources
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Enjoy opportunities for growth
Explore Southwestern Health Resources Careers for more information and to search all career opportunities.
Our Recruitment team invites you to contact us with any questions at recruitment@texashealth.org.