Patient Outreach Care Coordination Specialist – REMOTE / Work from Home
Thanks for your interest in the Patient Outreach Care Coordination Specialist – REMOTE / Work from Home position.
Unfortunately this position has been closed but you can search our 6 open jobs by clicking here.
Qualifications
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High School Diploma or Equivalent (required)
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2 years of Healthcare Outbound Call Center or Call Center Related Experience (required)
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1 year Customer Service or Medical experience in related position (strongly preferred)
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Knowledge of computers, office equipment, and other administrative tasks (strongly preferred)
Position Responsibilities SWHR Patient Outreach Care Coordination Specialist will work and maintain Salesforce queue assigned. Maintain outbound/inbound call quota set by management. Schedule patient appointments in the assigned PCP's Flowcast. Make outbound calls as determined by business needs. Update patient demographic information, insurance information & preferred contact information, as needed. Communicate all progress and issues with manager. Work on special projects as assigned. Performs other duties as assigned. Clinic communication of EMR call outcome via telephone message. Same day documentation of all call activity in SF via touches and interactions according to protocols met by management. Ensure patient confidentiality with the handling of all patient health information within the Electronic Medical Record system. Sending timely communication of patient reported care needs to appropriate Care. Coordination team members following protocols set by management. Contact clinic for initiating of patient removal following protocols set by management. Contact appropriate payer for contractual outreach protocols set by management.
In addition to the required qualifications, a successful Patient Outreach Care Coordination Specialist will:
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Verbal and written communication skills to other staff, patients, vendors, and other contacts.
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Demonstrate the skill of patient confidentiality while handling all patient personal health information and records.
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Demonstrate experience in providing superior customer service in call center/healthcare customer service environment.
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Possess a strong work ethic and a high level of professionalism.
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Proficient computer skills including but not limited to Microsoft Office suite applications such as Word, Excel, and a variety of standard office equipment.
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A team player who handles multiple projects simultaneously in a fast-paced environment.
Why Southwestern Health Resources
As a Southwestern Health Resources you’ll enjoy: comprehensive benefits, including a 401(k) with match; paid time off; competitive health insurance choices; healthcare and dependent care spending account options; wellness programs to keep you and your family healthy; tuition reimbursement; a student loan repayment program; and more.
As a Southwestern Health Resources you’ll enjoy: comprehensive benefits, including a 401(k) with match; paid time off; competitive health insurance choices; healthcare and dependent care spending account options; wellness programs to keep you and your family healthy; tuition reimbursement; a student loan repayment program; and more.
Moving healthcare forward
At the heart of SWHR are people who help people. We care about those we serve and each other. To be the national leader in providing population-based healthcare, our more than 850 employees use their knowledge, data insights and clinical experience to deliver care to the right patient, at the right time and in the right setting. By connecting physicians to patients and clinical insights to better outcomes, SWHR lowers costs, optimizes value, and builds a better healthcare system for all.
At the heart of SWHR are people who help people. We care about those we serve and each other. To be the national leader in providing population-based healthcare, our more than 850 employees use their knowledge, data insights and clinical experience to deliver care to the right patient, at the right time and in the right setting. By connecting physicians to patients and clinical insights to better outcomes, SWHR lowers costs, optimizes value, and builds a better healthcare system for all.
We invite you to learn more about us at www.southwesternhealth.org.
Let’s move healthcare forward – together.
Highlights:
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Combining the strengths of UT Southwestern Medical Center, Texas Health Resources and more than 2,500 community physicians, we offer the largest provider network in North Texas. SWHR covers approximately 700,000 patient members across 16 counties in North Texas.
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SWHR is the parent organization of Care N’ Care Insurance Co., a leading regional Medicare Advantage health plan organization that serves approximately 17,000 patients in North Texas.
Additional perks of being a SWHR Patient Outreach Care Coordination Specialist
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Gain a sense of accomplishment by contributing in a teamwork environment
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Positively impact patients’ quality of life
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Receive excellent mentorship, comprehensive training and dedicated clinical leadership resources
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Enjoy opportunities for growth
Explore Southwestern Health Resources Careers for more information and to search all career opportunities.
Our Recruitment team invites you to contact us with any questions at recruitment@texashealth.org.