Patient Outreach Care Coordination Specialist SWHR CIN

21002776 Requisition #
294 Total Views
Southwestern Health Resources (SWHR CIN) seeks to hire a Patient Outreach Care Coordination Specialist to work Full Time supporting the Referral Management department.
Please note: Southwestern Health Resources Clinically Integrated Network (SWHR CIN) is an affiliated company of Texas Health and UT Southwestern.  If hired for this position, you will become a SWHR CIN employee rather than a Texas Health or UT Southwestern employee.
The address is 906 W. Randol Mill Rd, Suite 100, Arlington, TX 76012
After SWHR Covid protocol ends, this position will office at the SWHR Corporate Headquarters, 1603 LBJ Freeway, Farmers Branch, Texas 75234
Salary range is Min $15.93 - Max $25.08 – based on relevant experience
Work Schedule
  • Full Time Days; 40 Hours, 8 hours per day
  • Monday – Friday; 8:00 am – 5:00 pm
  • After hours and Weekend hours may be required based on special project needs
Job Description
The Patient Outreach Care Coordination Specialist will work their assigned patients with the goal of fulfilling care needs according to contractual requirements by scheduling patient appointments in the assigned PCP's Flowcast system. This position is also responsible for completing all documentation closing out each patient outbound/inbound call in queue, which may require long periods of sitting.
Work and maintain Salesforce queue assigned.
Maintain outbound/inbound call quota set by management.
Schedule patient appointments in the assigned PCP's Flowcast.
Make outbound calls as determined by business needs.
Update patient demographic information, insurance information & preferred contact information, as needed.
Communicate all progress and issues with manager.
Work on special projects as assigned.

Clinic communication of EMR call outcome via telephone message
Same day documentation of all call activity in SF via touches and interactions according to protocols met by management
Ensure patient confidentiality with the handling of all patient health information within the Electronic Medical Record system

Sending timely communication of patient reported care needs to appropriate Care
Coordination team members following protocols set by management.
Contact clinic for initiating of patient removal following protocols set by management.
Contact appropriate payer for contractual outreach protocols set by management.
The ideal candidate will possess the following qualifications:
High School Diploma or Equivalent Required
Two Years of Healthcare Outbound Call Center or Related Experience Required
Customer Service Skills Strongly Preferred
Medical Terminology working knowledge Strongly Preferred
Electronic Medical Records (EMR) Experience Strongly Preferred
Verbal and written communication skills to other staff, patients, vendors, and other contacts.
Demonstrate the skill of patient confidentiality while handling all patient personal health information and records.
Demonstrate experience in providing superior customer service in call center/healthcare customer service environment.
Possess a strong work ethic and a high level of professionalism.
Proficient computer skills including but not limited to Microsoft Office suite applications such as Word, Excel, and a variety of standard office equipment.
A team player who handles multiple projects simultaneously in a fast paced environment.
Individual Contributor
ADA Requirements
Working Indoors 67% or more
Physical Demands

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