Patient Outreach Specialist - Care Coordination SWHR CIN

The ideal candidate will possess the following qualifications:

Education

High School Diploma or Equivalent Required

Experience

Two Years of Healthcare Outbound Call Center or Related Experience Required

Healthcare Ambulatory or Medical/ Clinical Setting Strongly Preferred

Customer Service Skills Strongly Preferred

Medical Terminology working knowledge Strongly Preferred

Electronic Medical Records (EMR) Experience Strongly Preferred

Skills
Verbal and written communication skills to other staff, patients, vendors, and other contacts.
Demonstrate the skill of patient confidentiality while handling all patient personal health information and records.
Demonstrate experience in providing superior customer service in call center/healthcare customer service environment.
Possess a strong work ethic and a high level of professionalism.
Proficient computer skills including but not limited to Microsoft Office suite applications such as Word, Excel, and a variety of standard office equipment.
A team player who handles multiple projects simultaneously in a fast paced environment.

Supervision

Individual Contributor

ADA Requirements

Working Indoors 67% or more

Physical Demands

Sedentary