PCP Provider Engagement Representative – Farmers Branch, TX SWHR CIN
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Licenses and Certifications
Skills
Must be highly organized and detail oriented
Must have discretion, good judgment, personal motivation and the ability to work independently
Excellent oral, written and interpersonal communication skills
Excellent problem solving and troubleshooting skills with the ability to exercise mature judgment
Proficiency working with Microsoft Word, Excel and PowerPoint; experience in Salesforce is a plus
Must be able to problem solve, make decisions, interpret data, organize and analyze workflows, write, plan, use math formulas, and simple arithmetic.
Ability to run reports, perform analysis and summarize results
Ability to interpret and present complex analytical information and effectively communicate results
Ability to create customized action plans to drive results
Ability to manage multiple task assignments
Ability to establish priorities, solve problems and deal with a variety of variables in situations where only limited standardization exists
Ability to identify trends and escalate issues where the root cause is not isolated to one error
Flexible schedule and availability to attend business meetings during early mornings and evenings outside of normal 8 am to 5 pm business hours
Ability to exhibit confidence when working directly with physicians and their staff
Demonstrate a general knowledge of healthcare delivery systems; knowledge of risk adjustment, quality, utilization and care management is a plus
Comfortable with working in a dynamic environment and meeting high performance expectations
Must be able to uphold confidentiality requirements of the organization
Must be dependable, self-motivated, and exhibit initiative
Must be able to operate general office equipment including but not limited to computer, phones, and related media and information devices
The ideal candidate will possess the following qualifications:
Education
Bachelor's Degree Healthcare, Business, Science, Marketing, Communication Required
Bachelor's Degree Healthcare, Business, Science, Marketing, Communication Required
2 years’ Experience in Health Care, Managed Care, or Practice Management (with Bachelor's Degree) Required
Or
Master's Degree Healthcare, Business, Science, Marketing, Communication Preferred
2 years’ Experience in Health Care, Managed Care, or Practice Management (with Master's Degree) Required
Or
High School Diploma and Equivalent 4 years' Additional Experience in lieu of Bachelor's Degree Required
6 years’ Experience in Health Care, Managed Care, or Practice Management (without Bachelor's Degree) Required
Travel Requirements
Local 75% travel to Provider Practices or other relevant locations in the DFW area as necessary
Local 75% travel to Provider Practices or other relevant locations in the DFW area as necessary
Licenses and Certifications
Valid Texas Driver’s License, current Auto Insurance, and reliable Automobile Transportation Upon Hire Required
Skills
Must be highly organized and detail oriented
Must have discretion, good judgment, personal motivation and the ability to work independently
Excellent oral, written and interpersonal communication skills
Excellent problem solving and troubleshooting skills with the ability to exercise mature judgment
Proficiency working with Microsoft Word, Excel and PowerPoint; experience in Salesforce is a plus
Must be able to problem solve, make decisions, interpret data, organize and analyze workflows, write, plan, use math formulas, and simple arithmetic.
Ability to run reports, perform analysis and summarize results
Ability to interpret and present complex analytical information and effectively communicate results
Ability to create customized action plans to drive results
Ability to manage multiple task assignments
Ability to establish priorities, solve problems and deal with a variety of variables in situations where only limited standardization exists
Ability to identify trends and escalate issues where the root cause is not isolated to one error
Flexible schedule and availability to attend business meetings during early mornings and evenings outside of normal 8 am to 5 pm business hours
Ability to exhibit confidence when working directly with physicians and their staff
Demonstrate a general knowledge of healthcare delivery systems; knowledge of risk adjustment, quality, utilization and care management is a plus
Comfortable with working in a dynamic environment and meeting high performance expectations
Must be able to uphold confidentiality requirements of the organization
Must be dependable, self-motivated, and exhibit initiative
Must be able to operate general office equipment including but not limited to computer, phones, and related media and information devices
Supervision
Individual Contributor
ADA Requirements
Extreme Heat 1-33%
Extreme Cold 1-33%
Extreme Swings in Temperature 1-33%
Extreme Noise 1-33%
Working Outdoors 67% or more
Working Indoors 1-33%
Mechanical Hazards 1-33%
Electrical Hazards 1-33%
Explosive Hazards 1-33%
Fume/Odor Hazards 1-33%
Dust/Mites Hazards 1-33%
Chemical Hazards 1-33%
Toxic Waste Hazards 1-33%
Radiation Hazards 1-33%
Wet Hazards 1-33%
Heights 1-33%
Other Conditions 1-33%
Physical Demands
Sedentary
Individual Contributor
ADA Requirements
Extreme Heat 1-33%
Extreme Cold 1-33%
Extreme Swings in Temperature 1-33%
Extreme Noise 1-33%
Working Outdoors 67% or more
Working Indoors 1-33%
Mechanical Hazards 1-33%
Electrical Hazards 1-33%
Explosive Hazards 1-33%
Fume/Odor Hazards 1-33%
Dust/Mites Hazards 1-33%
Chemical Hazards 1-33%
Toxic Waste Hazards 1-33%
Radiation Hazards 1-33%
Wet Hazards 1-33%
Heights 1-33%
Other Conditions 1-33%
Physical Demands
Sedentary