Program Manager of Patient Experience and Clinical Safety - Southwestern Health Resources

Education
Bachelor's Degree Healthcare Administration, Public Health, Nursing, or a related clinical or administrative field Required Or
Master's Degree Related field Preferred

Experience
5 Years Experience in healthcare delivery, with a strong focus on patient experience program management and/or quality improvement, including exposure to clinical safety principles. Required 

Licenses and Certifications
Other CPXP - Certified Professional in Patient Experience Upon Hire Preferred And
CPPS - Certified Professional in Patient Safety Upon Hire Preferred
PMP - Project Management Professional Certification Upon Hire Preferred
SSLP - Six Sigma Lean Professional Upon Hire Preferred
SSGBC - Six Sigma Green Belt Certification Upon Hire Preferred

Skills

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  Strong communication skills (verbal and written) needed to interact professionally and effectively in the work environment, including the ability to navigate difficult conversations successfully.
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  Demonstrated self-awareness, accountability, and resilience, with the ability to calmly navigate challenging situations and take initiative to move forward.
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  Strong analytical and problem-solving skills, with the ability to interpret data and identify trends related to patient experience and its impact on quality.
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  Demonstrated ability and skills with project coordination and quality improvement tools, such as Microsoft Excel, or SharePoint.
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  Excellent organizational and time management skills, with the ability to adapt to changing priorities, manage numerous diverse projects simultaneously, and meet deadlines.
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  Familiarity with quality improvement methodologies, such as Lean or PDSA.
  
  
  Supervision
  This position manages people
  
  ADA Requirements
  Working Indoors 67% or more
  
  Physical Demands
  Sedentary