SWHRCIN PROV CONCIERGE REP SWHR CNC
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The ideal candidate will possess the following qualifications:
Education
Bachelor's Degree in Healthcare, Marketing, Communications, Public Relations, Business or Relevant Area of Study Preferred
Experience
2 years’ experience in Healthcare, Managed Care, Insurance, Provider Relations or Account Management Required
1 year Medicare Advantage experience Preferred
1 year Claims Billing/Coding knowledge Preferred
Experience
2 years’ experience in Healthcare, Managed Care, Insurance, Provider Relations or Account Management Required
1 year Medicare Advantage experience Preferred
1 year Claims Billing/Coding knowledge Preferred
Travel Requirements
Local 80% travel to Provider Offices to conduct Provider site visits (when permitted)
Local 80% travel to Provider Offices to conduct Provider site visits (when permitted)
Skills
Demonstrate a general knowledge of healthcare delivery systems;
Able to interpret reports, prioritize assignments, evaluate the accuracy of data and effectively communicate results;
Ability to create action plans to support the reports in an effort to drive results;
Must be able to multitask, participate in projects, identify priorities, problem solve, make decisions, organize and analyze workflow, write, plan, use math method formulas, and simple arithmetic;
Have the ability to communicate professionally in writing and verbally with internal and external customers;
Creative in developing education materials for providers;
Able to develop and maintain provider partnerships for the health plan;
Ability to exhibit confidence when working directly with physicians and their staff;
Flexible schedule and availability to attend business meetings;
Must be able to operate general office equipment including but not limited to computer, phones, related media and information devices;
Possess intermediate knowledge of Microsoft Word, Excel, Power Point, QNXT, Facets, Ring Central and Salesforce;
Dependable, self-motivated, creative, solution focused and exhibits initiative;
Remain composed in emotionally stressful situations at all times
Ability to work well on a team and independently;
Must be able to provide excellent customer service to internal and external customers;
Reliable transportation and driver's license.
Supervision
Individual Contributor
ADA Requirements
Extreme Heat 1-33%
Extreme Cold 1-33%
Extreme Swings in Temperature 1-33%
Extreme Noise 1-33%
Working Outdoors 1-33%
Working Indoors 67% or more
Mechanical Hazards 1-33%
Electrical Hazards 1-33%
Explosive Hazards 1-33%
Fume/Odor Hazards 1-33%
Dust/Mites Hazards 1-33%
Chemical Hazards 1-33%
Toxic Waste Hazards 1-33%
Radiation Hazards 1-33%
Wet Hazards 1-33%
Heights 1-33%
Other Conditions 1-33%
Physical Demands
Demonstrate a general knowledge of healthcare delivery systems;
Able to interpret reports, prioritize assignments, evaluate the accuracy of data and effectively communicate results;
Ability to create action plans to support the reports in an effort to drive results;
Must be able to multitask, participate in projects, identify priorities, problem solve, make decisions, organize and analyze workflow, write, plan, use math method formulas, and simple arithmetic;
Have the ability to communicate professionally in writing and verbally with internal and external customers;
Creative in developing education materials for providers;
Able to develop and maintain provider partnerships for the health plan;
Ability to exhibit confidence when working directly with physicians and their staff;
Flexible schedule and availability to attend business meetings;
Must be able to operate general office equipment including but not limited to computer, phones, related media and information devices;
Possess intermediate knowledge of Microsoft Word, Excel, Power Point, QNXT, Facets, Ring Central and Salesforce;
Dependable, self-motivated, creative, solution focused and exhibits initiative;
Remain composed in emotionally stressful situations at all times
Ability to work well on a team and independently;
Must be able to provide excellent customer service to internal and external customers;
Reliable transportation and driver's license.
Supervision
Individual Contributor
ADA Requirements
Extreme Heat 1-33%
Extreme Cold 1-33%
Extreme Swings in Temperature 1-33%
Extreme Noise 1-33%
Working Outdoors 1-33%
Working Indoors 67% or more
Mechanical Hazards 1-33%
Electrical Hazards 1-33%
Explosive Hazards 1-33%
Fume/Odor Hazards 1-33%
Dust/Mites Hazards 1-33%
Chemical Hazards 1-33%
Toxic Waste Hazards 1-33%
Radiation Hazards 1-33%
Wet Hazards 1-33%
Heights 1-33%
Other Conditions 1-33%
Physical Demands
Sedentary