VP Provider Engagement SWHRCIN

Responsible for partnering with the Executive Officer (EO), Network Services to develop and implement initiatives that support maintenance and improvement of performance standards of physicians in the SWHR network.

Lead creation, implementation, and monitoring of key physician education, outreach, and onboarding initiatives within primary care and specialty care practices.

Serve as liaison between SWHR senior leadership and local pods and divisions for physician contracts, annual incentive payouts, key program changes, and other provider-facing initiatives; responsible for agenda development for pod and division meetings.

Accountable for the identification and implementation of strategies to promote provider engagement(such as meeting attendance, newsletter utilization, etc.) and facilitating an agenda of patient engagement by practices.

Establish and manage processes to regularly report standard metrics related to provider engagement.

Partners with SWHR Network Analytics leadership to utilize data and provider dashboards to identify and provide recommendations for network-wide performance improvement opportunities to the EO, Network Services.

Oversee the design and implementation of training for Provider Operations Representatives and Onboarding teams to ensure effective service and communication with network physicians and their staff; responsible for articulating and educating the department on the SWHR value proposition for physicians.

Provides mentorship to Directors to help instill ownership within their teams for the performance of divisions and pods as well as individual providers and groups; defines and build metrics for measuring the performance of all teams in the department.

Develop, manage, and report departmental budget including the creation and monitoring of key financial targets and related performance metrics to the EO, Network Services.

Ensure optimal use of CRM capabilities to optimize effectiveness and efficiency of staff in carrying out Network Service daily operations.

Responsible for executing strategy to improve service levels and communication with community physicians and prompt resolution of critical concerns.

Ensure a collaborative environment within the department and organization to facilitate solutions and optimal performance for network providers including introduction to and deployment of SWHR resources.